Ai Ling has over 10 years of people and client engagement experience at various level, which including dealing with clients internationally. Her main expertise is enabling the corporate service team to be customer centric and provide and amazing experience.
Her focus is on all aspects of customer and staff’s satisfaction and care as well as take charge of customer service department and foster positive relationship with Skyfall Blue clients, and delivering comprehensive services. She is competent in setting reasonable customer satisfaction goals, and communicating with internal teams to discuss sales targets. Other than customer satisfaction focus, Ai Ling also brought in her HR expertise by continuing to iterate ways to improve Skyfall Blue’s performance, efficiency, and efficacy based on metrics and customer feedback from existing and potential clients